Privacy Policy — How 365pkr Protects Your Personal Data

1 About This Privacy Policy

This Privacy Policy applies to all users of the 365pkr platform, including the website at 365pkr.win and the official Android application. It explains how 365pkr collects, processes, stores and protects your personal data, and sets out the rights you have in relation to that data.

By registering an account or using any part of the 365pkr platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming policy, which together form the full agreement between you and 365pkr.

If you have any questions about how your data is handled, or if you wish to exercise any of your rights, please contact our support team using the details at the end of this page.

2 Data We Collect

365pkr collects personal data in several ways — information you provide directly when registering or using the platform, data generated automatically as you use the service, and in some cases data received from trusted third-party verification partners. The table below summarises the main categories.

We only collect data that is genuinely necessary for the purposes described in this policy. We do not collect sensitive categories of personal data such as health records, religious beliefs or political opinions.

3 Why We Collect Your Data

Every piece of data 365pkr collects has a specific purpose. We do not collect information speculatively or hold on to data longer than necessary. The main reasons we process your personal data are:

• To create and manage your 365pkr account and keep it secure.
• To verify your identity and age in compliance with our responsible gaming commitments — players must be 18 or older.
• To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers, cards and mobile wallets.
• To provide customer support and respond to your queries or complaints in a timely manner.
• To detect and prevent fraud, money laundering, bonus abuse and other prohibited activities on the platform.
• To personalise your experience — for example, showing cricket and PSL markets that are relevant to you as a player in Pakistan.
• To send you account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
• To send promotional messages about bonuses, new features and offers — only where you have not opted out.
• To maintain the security, reliability and performance of the platform.
• To comply with our internal record-keeping and audit requirements.

4 Payment Data and Financial Information

Because 365pkr processes real-money transactions in PKR, we handle financial data with an additional layer of care. When you make a deposit or request a withdrawal, the payment details you provide — such as your JazzCash or Easypaisa mobile number, Raast ID, bank account number or card details — are transmitted directly to our payment processing partners via encrypted channels.

365pkr does not store your full card number or mobile banking PIN on our servers. We retain only the minimum payment reference data required to match your transaction history to your account, process refunds where applicable and respond to payment disputes.

• All payment accounts used must be registered in your own name — we cross-reference this during identity verification.
• Transaction records are retained for the period necessary to meet our internal audit requirements.
• If a withdrawal is delayed or flagged for review, our team may request additional documentation to confirm ownership of the payment method.

5 Cookies and Tracking Technologies

365pkr uses cookies and similar technologies on the website and within the app to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session or remembering your language preference. These cannot be disabled.
• Analytics cookies: Help us understand which pages and features are used most often, how long sessions last and where players encounter difficulties. This data is aggregated and does not identify you personally.
• Preference cookies: Remember settings you have chosen, such as your preferred sports markets or notification preferences, so you do not have to reset them on each visit.
• Security cookies: Used to detect and prevent fraudulent account access and protect against automated attacks.

Most browsers allow you to manage or delete cookies through their settings. Disabling essential cookies may affect the functionality of the 365pkr platform. Analytics and preference cookies can be disabled without affecting your ability to use core features.

6 Sharing Data with Third Parties

365pkr does not sell, rent or trade your personal data to any third party for their own commercial purposes. We share data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with this policy.

• Payment processors: JazzCash, Easypaisa, Raast, bank networks and card processors receive the payment data necessary to execute your transactions. They operate under their own privacy and security frameworks.
• Identity verification partners: If we use a third-party KYC service to verify your CNIC or other identity documents, only the data necessary for that verification check is shared.
• Game providers: For casino and live casino games provided by third-party studios, your session data (such as bet amounts and game results) is shared with the provider to operate the game. These providers are bound by data processing agreements.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand platform performance. This data does not identify individual players.
• Legal or regulatory requirements: We may disclose personal data if required to do so by a valid legal process or to protect the rights, property or safety of 365pkr, its players or others.

Any third party that receives personal data from 365pkr is required to use it only for the specific purpose for which it was shared and to maintain appropriate security standards.

7 How Long We Keep Your Data

365pkr retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our internal audit, fraud prevention and dispute resolution requirements. The specific retention periods vary by data type:

• Account information and identity verification documents are retained for the duration of your account plus a standard post-closure period for audit purposes.
• Transaction records and bet history are retained for the period necessary to resolve any payment disputes and meet our internal record-keeping requirements.
• Customer support communications are retained for a reasonable period to maintain continuity of support and resolve any escalated queries.
• Device and technical data such as IP logs are typically retained for a shorter period consistent with security monitoring needs.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request deletion of your account, we will process your request promptly, subject to any retention obligations outlined above.

8 Security Measures

Protecting your data is a core part of how 365pkr operates. We implement a range of technical and organisational measures to safeguard your personal information against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your browser or app and 365pkr servers is protected using TLS (Transport Layer Security) encryption.
• Passwords are stored as salted hashes — never in plain text — so they cannot be read even in the unlikely event of a server breach.
• Access to personal data within the 365pkr team is strictly limited to staff who need it to carry out their specific responsibilities, and all staff are bound by confidentiality obligations.
• Our systems are regularly monitored for unusual access patterns and potential security threats.
• Payment data is handled via PCI-DSS compliant payment gateways, meaning your financial information meets the highest industry standard for card and mobile payment security.

9 Your Data Rights

As a 365pkr player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request and we will respond as quickly as possible.

10 Children's Privacy

365pkr is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, you are required to confirm that you are of legal adult age, and identity verification may be requested at any time to confirm this.

If we become aware that personal data has been collected from an individual under the age of 18, that account will be closed immediately, all associated data will be deleted, and any funds handled in accordance with our verification and terms policies.

If you are a parent or guardian and believe that your child has registered on the 365pkr platform, please contact our support team immediately so we can take prompt action.

11 Changes to This Policy

365pkr may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered contact details.

We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the 365pkr platform following any update constitutes your acknowledgement of the revised Privacy Policy.

12 Contact Us About Your Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way 365pkr handles your personal data, our support team is available around the clock. We take all privacy-related queries seriously and aim to respond promptly.