Help Centre

365PKR FAQ – Answers to Your Betting Questions

Everything you need to know about your 365PKR account — from depositing PKR and claiming bonuses to cricket betting, withdrawals, and the mobile app. If your question isn't here, our support team is available around the clock.

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Common Question Categories

Jump straight to the section that matters most to you right now.

Account & Login

Questions about creating your account, logging in, resetting your password, and verifying your identity. Covers mobile number registration and profile settings.

Deposits & Withdrawals

How to add funds in PKR using JazzCash, Easypaisa, Raast, bank transfer, and mobile wallets — plus how to cash out your winnings and typical processing times.

Bonuses & Promotions

How bonuses work, wagering requirements, how to claim free bets, and what happens to your bonus if you request a withdrawal early. Covers welcome and reload offers.

Sports & Cricket Betting

PSL markets, T20 odds, live in-play betting, cash out options, and how bet settlement works for rain-affected matches. Football and Esports markets also covered.

Mobile App

How to download the 365PKR Android app, installation steps for Pakistani handsets, troubleshooting login issues on the app, and notification settings.

Responsible Gaming

Setting deposit limits, taking a temporary break, self-exclusion options, and reminders about keeping betting within your personal budget. Adults only — 18+.

Go to the Register page and enter your Pakistani mobile number and a password. That's the basic setup — the whole process takes under two minutes. Once you're registered, you can log in straight away and start exploring the platform. Keep your mobile number accurate because it's used for password resets and account verification.

On the Login page, tap "Forgot password?" and enter your registered mobile number. A verification code will be sent to that number. Enter the code, set a new password, and you're back in. The whole reset usually takes two to three minutes. If you don't receive a code within a few minutes, check that the number you're entering is the one you registered with and try again.

No. Each player is allowed one account only. Duplicate accounts are against the platform's terms and can result in both accounts being suspended, including any balances and bonus credits. If you've lost access to an old account, contact support to recover it rather than registering fresh.

Log in to your account, navigate to Account Settings, and you'll find editable fields for your profile. For changes to your registered mobile number, you may be asked to verify your identity first. If you're having trouble making changes, live support can walk you through it — they're available 24/7.

365PKR supports the most popular Pakistani payment options:
  • JazzCash — mobile wallet and bank account transfers
  • Easypaisa — mobile account and over-the-counter top-ups
  • Raast — instant bank-to-bank transfers via Pakistan's national payment system
  • Bank Transfer — direct deposit from any Pakistani bank account
  • Cards & Mobile Wallets — debit/credit cards and other supported wallets
All deposits are processed in PKR. No currency conversion fees apply.

JazzCash and Easypaisa deposits are typically instant or within a few minutes. Raast and bank transfers can take anywhere from a few minutes to a couple of hours depending on your bank's processing speed. If your deposit hasn't shown up after two hours, take a screenshot of your payment confirmation and contact support with the transaction reference number.

Log in to your account, go to the Withdrawal section, and select your preferred method — JazzCash, Easypaisa, Raast, or bank transfer. Enter the amount in PKR and confirm. Most withdrawals are processed the same day. Make sure the account details you provide match the name on your 365PKR profile to avoid delays.

Minimum and maximum withdrawal limits depend on the payment method selected and may vary. The exact limits are shown on the withdrawal screen when you select your method. If your available balance is below the minimum, you'll need to accumulate a bit more before cashing out. For specific limit queries, the support team can provide up-to-date figures.

After registering your account and making your first deposit, the welcome bonus is applied automatically based on the current offer. Head to the Promotions page to see what's active right now. Some offers require a promo code at the point of deposit — the Promotions page will make this clear if a code is needed.

A wagering requirement means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place PKR 10,000 in qualifying bets before that bonus converts to withdrawable cash. Each promotion's terms will spell out the exact multiplier, eligible games or markets, and expiry time.

You can request a withdrawal before meeting wagering requirements, but doing so will typically result in the bonus and any associated winnings being forfeited. Your real-money balance (deposits minus bets) remains unaffected. If you're unsure whether a withdrawal will impact your active bonus, check the specific promotion's terms or ask support before proceeding.

Yes. 365PKR runs ongoing promotions including reload bonuses on deposits, free bet offers tied to PSL matches and T20 internationals, cashback deals, and seasonal campaigns around major cricket events. VIP members also receive exclusive offers based on their tier. Check the Promotions page regularly — new offers go live throughout the month.

365PKR covers the full international cricket calendar plus the Pakistan Super League. Available markets typically include:
  • Match winner (pre-match and live in-play)
  • Top batsman and top bowler
  • Over/under run totals
  • Next dismissal method
  • Series winner for Test and T20 series
  • PSL match, qualifier, and tournament winner markets
Visit the Sports page to see all live and upcoming markets.

Settlement rules for rain-affected or abandoned matches depend on how many overs have been completed and which market you bet on. In most cases, if a match is abandoned before a result can be determined using the DLS method, bets are voided and your stake is returned. For multi-bet accumulators, the abandoned leg is usually treated as a non-runner and the accumulator continues with reduced odds. The specific rules for each market are available in the Sports Betting Terms section.

Yes. Live in-play betting is available for cricket, football, and selected Esports events. Odds update ball by ball during cricket matches, and you can place bets right up until the market is suspended for settlement. The live betting interface is accessible from the Sports page — look for the "Live" tab to see all currently active in-play events.

The app is available as an Android APK. Go to the Download page, tap the download button, and once the APK file is saved to your phone, open it to install. Before installing, you may need to allow installations from unknown sources in your Android settings — this is a standard step for APK installs and can be reversed afterwards. The app works well on most Pakistani Android handsets.

First, try clearing the app's cache — go to Settings > Apps > 365PKR > Clear Cache, then reopen the app. If it's still crashing, uninstall and reinstall the latest APK from the Download page. Make sure your Android version is up to date. If the problem continues, contact support with your handset model and Android version so they can help pinpoint the issue.

Currently the dedicated app is Android only. iPhone users can access the full 365PKR platform through the mobile browser (Safari or Chrome) — the website is fully responsive and works smoothly on iOS devices. Bookmark the site to your home screen for quick one-tap access that feels similar to an app.

Yes. In your Account Settings you can set daily, weekly, or monthly deposit limits in PKR. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period before the change kicks in — this is intentional and designed to encourage thoughtful decisions. Decreasing a limit applies right away. See the Responsible Gaming page for full details on self-management tools.

If you need a break, you can set a temporary cool-off period — anywhere from 24 hours to several weeks — through Account Settings. During this time you won't be able to log in or place bets. For a longer self-exclusion, contact support directly and they will action it promptly. 365PKR is for adults only (18+). If betting is no longer enjoyable or is affecting your daily life, please take a break and seek support.

Still Can't Find What You're Looking For?

The FAQ above covers the questions that come up most often, but every player's situation is a little different. If your specific question isn't answered here, the quickest route is the live chat feature inside your account — support agents are on hand 24 hours a day, seven days a week, and can usually sort things out within a few minutes.

For account-specific queries — like a missing deposit, a withdrawal that's taking longer than expected, or a bonus that hasn't been applied — it helps to have your transaction reference number or a screenshot ready before you contact support. It speeds things up considerably.

About 365PKR

365PKR is built specifically for Pakistani players. That means everything runs in PKR, the payment options are the ones Pakistanis actually use every day — JazzCash, Easypaisa, Raast — and the sports coverage puts cricket front and centre. PSL markets, T20 internationals, Test series, and Pakistan's participation in global cricket tournaments are all covered with competitive odds and a good range of markets.

Beyond cricket, you'll find football markets covering international club competitions, Esports, and a full live casino with slots and table games. The platform is designed to load quickly on Pakistani mobile data connections, so you're not stuck waiting on a slow spinner before you can check odds or place a bet.

The VIP programme rewards consistent players with higher cashback percentages, faster withdrawals, and personalised offers. You can check your current tier and benefits from the VIP page. If you want to see how the platform performs in practice before committing, the Wins page shows verified recent payouts from real players.

Tips for Getting the Most from 365PKR

A few things that experienced players on the platform tend to do: check the Promotions page before every deposit, because reload bonuses are often available and it makes sense to take advantage of them. Keep your withdrawal method consistent — using the same JazzCash or Easypaisa account that you deposited from generally means faster processing. And if you're into cricket betting, the in-play markets during PSL games move quickly — having the app installed means you can react fast when odds shift during a key over.

Set a budget before you log in each session. Decide on a maximum amount you're comfortable with and stick to it. If you hit that limit, close the app and come back another day. Responsible gaming isn't just a legal formality — it's genuinely the best way to keep betting enjoyable long-term.

Ready to Join 365PKR?

Register in under two minutes, deposit in PKR, and start betting on PSL, cricket, football, and more.

Play responsibly. Adults only (18+). Responsible Gaming